Ordering
How do I place an order?
Can I place a phone order?
Not at this time, all orders are placed online or mailed.
Do you gift wrap?
Sorry, we do not offer gift wrapping at this time.
Payment
What payment methods do you accept?
We gladly accept Visa, Mastercard, Discover or PayPal. If you wish to pay by money order please make it payable to Small Ventures and mail it along with your order form to: Small Ventures, 1069 Main St, Suite# 119, Holbrook, NY 11741. Sorry, we do not accept personal checks.
How will my purchase appear on my credit card statement?
The company name that will appear on your credit card statement will be "Small Ventures" which is our parent company.
Will I be charged sales tax?
Due to the fact that our company is located in New York, sales tax will only be charged to orders shipped to N.Y. state.
Our Products
How do you keep your prices so low?
MyItsyBitsyBaby.com uses many valuable contacts, both manufacturers and suppliers to bring you the lowest prices possible. We work hard to find amazing deals to offer you each and every day.
Are all your products new and first quality?
Yes, absolutely!
Do you have a catalog?
No, but you can view our complete inventory here on our website.
Returns
What if I'm not satisfied with my purchase?
Your satisfaction is of course our #1 priority. To view our return policy, please click here.
Can I exchange an item?
Yes. The fastest way to exchange an item is to place a new order and process your return separately. Please note, we do not cover shipping costs.
What if I receive a damaged item?
If you should receive a damaged item, please contact customer service via e-mail, and we will do our best to correct the problem.
Do you pay for return shipping?
In order to keep our prices low, we are unable to pay for return shipping.
Shipping
When will my order ship?
Our goal is to ship your order as soon as possible, usually within 7 business days. Your order will ship via ground service.
How much does shipping cost?
We have a shipping chart that you can use to determine your shipping cost.
Security and Privacy
Is it safe to place an order on your website?
Absolutely. All personal information we receive from you is retrieved and stored through our secure server with high encryption.
Will you give my information to other companies?
Absolutely not! Your privacy is very important to us and we will not share your information with any other source.
Misc.
How do I receive e-mails informing me of upcoming sales and promotions?
What if I have a question that isn't on your FAQ page?
